We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can use the Contact Us page. Please note that returns will need to be sent to the following address: Dream Icons, Little Acre, East Lavant, Chichester, West Sussex. PO18 0AJ
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question via the Contact Us page.
Returns:
Arrived Damaged or Faulty? - If your goods arrive damaged, or are faulty, you inform us by the Contact Us page or telephone 00 44 (0) 1243 763684 within 3 days and preferably within 24 hours. We will then arrange the return and replacement of these goods at no charge, or refund the cost of the goods.
Goods that become faulty - If your purchase was originally fine but has become faulty within a short time, please use the form on the Contact Us page, or telephone 00 44 (0) 1243 763684 with a short description of the problem and we will advise on what to do next.
Non-Faulty goods - Non-faulty goods must be returned within 7 days after receiving the product. Please contact us before you return the goods by post, by using the form on the Contact Us page, or telephone 00 44 (0) 1243 763684, preferably within 48 hours. We will then contact you with the relevant procedure. Provided the goods are returned in 'as-new' condition and with the original packaging, we will reimburse the full cost of the goods (excluding the original courier charges). You will receive your refund within 30 days. Unless the reason for return is due to a mistake by ourselves, you will be responsible for the cost of the return postage and ensuring that we receive the goods in the above condition. We recommend using a signed for, insured delivery method for your own peace of mind.
The courier will usually make 3 attempts to deliver and a signature will be required. The courier will usually leave a card if no one is available at the time of an attempted delivery. If you are unavailable to accept the delivery you can contact the courier directly from the details on the card and arrange for delivery on a day that is suitable for you.
If you are not available to take delivery from the courier at the 3rd attempt then the parcel will be returned back to us and we will refund your original payment minus the cost for postage to you and back to us.
Refunds
Faulty Goods - All verified faulty goods will be replaced or fully refunded. Please note that the verification process may mean we have to send the item back to the manufacturer. You will receive your replacement or refund within 30 days.
Non-Faulty Goods - Non-faulty goods must be returned within 7 days as detailed above. Provided everything is in order, we will fully refund the price of the goods (excluding the original courier charges and any gift wrap charge that may have been included in the original order). Please make sure that all all goods are returned with adequate protective packaging to prevent damage because the goods remain your responsibility until they arrive with us and have been checked to be in 'as-new' condition. PayPal and other payment providers have introduced a policy of not refunding back to us the commission charges if a refund is made - These commission charges (2.9% of the order value) will not be refunded unless the reason for the refund is due to a mistake by us. The return postage will not be refunded unless the reason for return is due to a mistake by us.
